A21 Refunds

REFUND FOR TOLL PAID IN EXCESS OF THE AMOUNT DUE

The Company guarantees reimbursement of tolls paid in excess of the amount due, following verification of the validity of the relevant complaint lodged by the user. Reimbursement times coincide with processing times. Within the Eurozone, reimbursement is made by bank transfer.

The refund request will be ineligible and therefore cannot be processed by the offices if it does not include the following elements:

• applicant’s details
• trip identification references
• copy of the toll payment receipt
• description of the payment anomaly found.

The form to be completed is available on the Forms page.

Refunds can be reported directly to the Services and Claims Centre:

 REIMBURSEMENT PURSUANT TO RESOLUTION ART. N. 132/2024 AS AMENDED BY N. 211/2025

Starting Monday, June 1, 2026, Measure 8.bis of ART Resolution No. 132/2024, as amended by No. 211/2025, comes into force – “Measures concerning the minimum content of specific rights, including compensation, that users can claim from motorway concessionaires and operators of services provided within the service areas of the motorway network.”

The conditions under which a user is entitled to a refund and the methods for calculating it are defined by ART Resolution No. 132/2024, as amended by No. 211/2025.

The right to a full or partial toll refund is provided in the event of limitations on the use of the motorway section, and in particular in the event of non-emergency and non-moving roadworks or events disrupting regular traffic that have led to traffic blockages, as provided for in Transport Regulatory Authority Resolution No. 132/2024, as amended by No. 211/2025.

The refund is due for journeys made from June 1, 2026, exclusively on the motorway network managed by ITP (entry and exit toll booths within the network managed by ITP).

How to request a toll refund

The refund can be requested by individuals, professionals, and companies who pay with electronic toll collection devices, cards, or cash for journeys made, from June 1, 2026, exclusively within the motorway network managed by ITP S.p.A. With both entry and exit toll booths on the A5 Turin-Ivrea-Quincinetto, A4/A5 Ivrea-Santhià, A55 Turin Ring Road System (SATT), Turin-Pinerolo branch, and A21 Turin-Alessandria-Piacenza sections, if the route includes at least one elementary section affected by one or more non-emergency and non-moving roadworks.

Summary of the refund procedure according to the toll method used:

For more information or assistance regarding your refund, please call the toll-free number 800 005 021 or the landline number +3901119517874 from abroad.
To submit your refund request in paper format, please find attached the form to be sent by registered mail with return receipt to ITP at the address indicated therein..

For any information regarding reimbursement, please consult the General Terms and Conditions, the Privacy Policy of the Platform Joint Controllers and the ITP Privacy Policy

To request a refund, you can access the dedicated page.