Any complaints regarding Section 2 can be reported using the form below.
Users can also directly contact the following addresses:
- by registered mail to the address:
IVREA TORINO PIACENZA S.p.A. – Gestione Reclami Tronco 2
Strada della Cebrosa, 86
10156 Torino
Italia - e-mail: gestionereclami.t2@itpspa.it
- Tel: +39 014.19.31.500
Complaints must contain at least the following elements or will be considered inadmissible:
- the identifying details of the user (name, surname, address) and of the representative, if any, enclosing in this case the proxy and an identity document of the user;
- the identifying details of the journey made (entry and exit points, date and time of passage, vehicle registration number) and a copy of the toll payment receipt;
- the description of the service shortfall detected with respect to one or more requirements defined by European, national or regulatory law or by the Service Charter.
The Company must provide a justified response within 30 days from the date of receipt of the complaint for those received by registered mail and from the day of sending for those received via e-mail or sent using the form.
If users are not satisfied with the outcome of the inquiry, they may write a further email to gestionereclami.t2@itpspa.it.