The Company, in compliance with the agreement signed with the Ministry of Infrastructure and Transport on March 5, 2024, has submitted to the Grantor a proposal to introduce quality indicators for the motorway service under concession, as identified by ART Resolution No. 119 of September 28, 2017. The investigation is currently ongoing. In the meantime, the company is implementing the following indicators:
Indicators
Indicator
Unit of measurement
Reference standard
Indicator
Base factor: Journey Safety
Notice period, via ordinances, for construction sites lasting > 5 days
Unit of measurement
Notice period (h) in 85% of cases
Reference standard
24
Indicator
Base factor: regularity of service
State of road markings (retro-reflection)*
Unit of measurement
(RL) Retro-reflection (mcd lx-1 m-2)
Reference standard
100
Indicator
Base factor: Comfort of service
Service areas - number of checks per month on at least 80% of the areas With 1 check per month on 100% of the areas
Unit of measurement
no./month
Reference standard
2
Indicator
Base factor: Services for disabled motorists
Service areas - number of checks per month on at least 90% of the areas With 1 check per month on 100% of the areas
Unit of measurement
no./month
Reference standard
2
Indicator
Base factor: Information to users
Response time to proposals and complaints via e-mail
Unit of measurement
response time in 85% of cases, in working days
Reference standard
10
* Compliance with the standard is verified (only for the right-hand edge and excluding tunnels, winter operations period, proximity to construction sites and Service Areas) on 90% of sections at least 20 km.
Indicator monitoring is carried out annually and the results are transmitted to the granting authority, the Ministry of Infrastructure and Transport.
With reference to the table above, the results for 2025 are compliant with the expected standards.
The Concessionaire intends to comply with the standards for 2026 as well.